Deactivate or cancel an Expensify Card
A cardholder can cancel an Expensify Card themselves, or a Domain Admin can deactivate it.
Below are some examples of when to cancel or deactivate a card:
- After a fraudulent or suspicious charge
- When an Expensify Card is lost or damaged
- After an employee leaves the company
For Cardholders
To cancel your Expensify Card:
- Hover over Settings, then click Account.
- Click Wallet and locate your card.
- Click Request a New Card next to your Expensify Card.
- Select a reason for the cancellation.
- Confirm your address for shipping the new card.
- If needed, follow this guide to dispute any fraudulent charges.
For Domain Admins
To deactivate an employee’s Expensify Card:
- Hover over Settings, then click Domains.
- Click the name of the domain.
- Next to the card, click Edit Limit.
- Enable the Custom Smart Limit toggle to set a specific card limit. If not enabled, the card limit will match the group limit.
- Set the Limit Amount to $0. Adjusting the Smart Limit to $0 temporarily deactivates the card. The card will only be reactivated if the limit is increased.
- Click Save.
Important: If you suspect fraudulent access to a Domain Admin account, contact Concierge Support via the in-app chat or email at concierge@expensify.com. If necessary, we can temporarily manually suspend cards outside of the Expensify Domain.