A cardholder can cancel an Expensify Card themselves, or a Domain Admin can deactivate it.

Below are some examples of when to cancel or deactivate a card:

• After a fraudulent or suspicious charge
• When an Expensify Card is lost or damaged
• After an employee leaves the company

For Cardholders

To cancel your Expensify Card:

1. Hover over Settings, then click Account.
2. Click Wallet and locate your card.
3. Click Request a New Card next to your Expensify Card.
4. Select a reason for the cancellation.
5. Confirm your address for shipping the new card.
6. If needed, follow this guide to dispute any fraudulent charges.

For Domain Admins

To deactivate an employee’s Expensify Card:

1. Hover over Settings, then click Domains.
2. Click the name of the domain.
3. Next to the card, click Edit Limit.
4. Enable the Custom Smart Limit toggle to set a specific card limit. If not enabled, the card limit will match the group limit.
5. Set the Limit Amount to $0. Adjusting the Smart Limit to $0 temporarily deactivates the card. The card will only be reactivated if the limit is increased.
6. Click Save.

Important: If you suspect fraudulent access to a Domain Admin account, contact Concierge Support via the in-app chat or email at concierge@expensify.com. If necessary, we can temporarily manually suspend cards outside of the Expensify Domain.